IBM’s 4 metrics for agile IT teams

We often hear “you only measure what you care about”, but know deep down we are not really measuring the right things.

“We used to measure too many damn things that did not have anything to do with the actual business value they created” says Jeff smith, who led IBM’s IT agile transformation in 2014, using just 4 measures of success.

  1. How fast can a team get a new task done?
  2. How many tasks can a team complete in the agreed regular work cycle?
  3. How long does it take to get a task out of the backlog, and into production?
  4. How long has a task been in the backlog?  

“The simpler your metrics, the simpler your goals,” Smith says. “If everyone can understand it without a manual, people start getting better at a faster rate”.

Listen to the audio clip of this excerpt here:

from "The Startup Way: How Entrepreneurial Management Transforms Culture and Drives Growth" by Eric Ries.